GENERAL TERMS AND CONDITIONS OF SALE (GTCS)

(Effective as of mars 19, 2026) IMPORTANT : Translation for convenience only These legal notice was originally drafted in French. In the event of any inconsistency or conflict, the French‑language version shall prevail and be legally binding.

1. General Information

UPSTAYS SAS, share capital 10,000€, registered with the Cannes Trade and Companies Register under No. 801 766 957 (formerly IMMOGROOM), intra‑Community VAT FR31801766957, registered office 16‑18 rue des Suisses, 06400 Cannes, telephone +33 (0)4 22 84 60 00, e‑mail welcome@upstays.fr(hereinafter “UPSTAYS”).

Professional real‑estate licence No.CPI 0605 2016 000 010 590 issued by the (CCI Nice Côte d’Azur)– financial guarantee with Compagnie Européenne de Garanties et Cautions, 59, avenue Pierre Mendès France – 75013 Paris– professional liability insurance with Compagnie Européenne de Garanties et Cautions, 59, avenue Pierre Mendès France – 75013 Paris..

These GTCS govern the commercial relationship between UPSTAYS and any person making a reservation via the website www.upstays.com.

2. Purpose and Scope

These GTCS apply exclusively to bookings made on the UPSTAYS website. Any reservation implies full and unconditional acceptance of these GTCS.

3. Reservation and Payment

Reservations are open only to natural persons aged 18 or over with legal capacity.

Bookings made on www.upstays.com are confirmed instantly after secure card payment (SSL / 3‑D Secure) or Apple Pay / Google Pay. Bank transfer may be accepted exceptionally; in that case the booking is confirmed only once the funds are received.

Pursuant to Article L221‑28 12° of the French Consumer Code, the 14‑day withdrawal right does not apply to accommodation services supplied on a specific date or period.

Payment schedule:

  • 50 % deposit at booking
  • Balance automatically charged 10 days before arrival. If unsuccessful, a payment link is sent; the balance must then be settled no later than 7 days before arrival.


Failure to pay the balance on time leads to automatic cancellation without refund of the deposit. If UPSTAYS exceptionally keeps the booking despite late payment, penalties apply: statutory interest + 5 pts from due date (Art. L441‑10 Commercial Code).

Professional clients: : en cas de retard de paiement d’un client ayant la qualité de professionnel, UPSTAYS facturera, outre les intérêts de retard et l’indemnité forfaitaire de 40 € précités, une pénalité supplémentaire correspondant aux frais administratifs et financiers engagés, fixée à additional late‑fee of 5 % of the outstanding net amount, minimum €100..

Contract confirmation: Upon payment the guest receives an e‑mail summarising stay dates, guests, total price and selected options. This e‑mail constitutes proof of contract and prevails over any prior information.

4. Prices and Mandatory Fees

Prices always include tourist tax plus all mandatory fees (management, cleaning, resort fee, city tax) and are displayed before payment.

5. Cancellation, Modification and Unavailability

Cancellation by the guest
  • No‑show or early departure: no refund.
  • Less than 7 days: no refund (100 %).
  • 7–30 days: 50 % refund.
  • More than 30 days: full refund.
Penalty – fraudulent cancellation or charge‑back

En cas d’annulation frauduleuse (usurpation d’identité, utilisation de carte bancaire volée) ou de contestation injustifiée du paiement (« charge‑back » non fondé), UPSTAYS se réserve le droit de facturer, à titre de clause pénale, une indemnité forfaitaire équivalente à 20 % of booking (min. €150).

Cancellation or unavailability by UPSTAYS

Equivalent or better accommodation first; otherwise full refund.

  1. During stay → re‑housing or pro‑rata refund; transfer costs covered.
  2. Liability limited to these remedies, save gross negligence or wilful misconduct.
  3. Lorsque l’impossibilité survient pendant le séjour, UPSTAYS proposera soit un relogement pour la durée restante, soit un remboursement au prorata des nuits non consommées. Les éventuels frais de transfert vers le nouveau logement sont pris en charge par UPSTAYS.

La responsabilité d’UPSTAYS se limite aux mesures ci‑dessus, sauf faute lourde ou dolosive.

Modification

Subject to availability and may incur fees and/or rate adjustment.

6. Security Deposit

Pre‑authorised on the card (or exceptionally paid by transfer/cash) and released within one month after departure, subject to damages.

Damage clause: UPSTAYS may retain the deposit up to repair costs.

If costs exceed the deposit, the guest pays the difference (invoices provided). Insurance claims are the guest’s responsibility.

Le locataire fera son affaire des démarches auprès de son propre assureur pour tout remboursement éventuel ; UPSTAYS n’est pas responsable des refus de prise en charge par l’assureur du propriétaire ou du locataire.

7. Check‑in and Check‑out

  • Check‑in from 16:00
  • Check‑out by 11:00
  • Late check‑out without approval: 20 % of average nightly rate per hour started (min. €50) ., sans que cette clause puisse être interprétée comme une autorisation de prolonger le séjour.
  • Illegal stay / holding over (> 2 h late, lock change, utility takeover): : tout maintien dans le logement au‑delà de 2 heures après l’heure maximale de départ, sans accord écrit d’UPSTAYS, constitue une occupation sans droit ni titre (« squat »). Tout changement de serrure ou souscription/modification unilatérale d’un contrat de fourniture d’énergie sans autorisation constitue une violation grave. UPSTAYS se réserve le droit d’engager immédiatement toute mesure d’expulsion et de facturer, à titre d’indemnité d’occupation, 200 % nightly rate per 24 h started + legal/locksmith fees.
  • Maximum occupancy must not exceed the listing.
  • Guest registration: IDs required; non‑residents complete French police form (Decree 75‑412).
  • Keys: All keys left visible in the apartment on departure.
  • Lost/unreturned keys: €80 each or actual locksmith cost if higher.
  • Exit inspection: UPSTAYS inspects the same day; damages or missing items may be notified within 48 h and deducted from the deposit.
  • Departure cleaning: Property must be left tidy (dishes washed, bins emptied, recycling sorted). Otherwise €40/hr (min. €40) extra cleaning..


Arrival options (key box, smart lock, in‑person, transfer) chosen in the pre‑arrival form; some free, others with surcharge. If the form is not completed, keys go to a key box and instructions are emailed on arrival day only after full payment. If tourist tax or any balance is unpaid by 19:00 on check‑in day, no instructions are sent and no compensation is due if access is impossible.

8. Guest Obligations

Le locataire s’engage à respecter:

  • Peaceful use
  • No smoking
  • Pets only if allowed and pet fee paid
  • No parties
  • quiet from 10:00 PM to 09 AM
  • UPSTAYS accesswith 2h notice (maintenance, safety) unless emergency
  • No sub‑letting, transfer or free lending tout ou partie du logement.
  • No alterations or damage aux locaux, équipements et mobilier ; il devra restituer le bien dans l’état initial, sous peine de retenue sur le dépôt de garantie ou de facturation des coûts de remise en état.
  • In the event of Serious breach (sub‑let, repeated noise, squat, fraud) → immediate termination and penalties.

 

Costs for breaches charged according to actual expenses and/or nuisance.

9. UPSTAYS Obligations

UPSTAYS garantee:

  • Listing accuracy
  • Assistance 7/7 (09:00 AM–07:00PM)
  • Prompt maintenance
  • Professional liability insurance couvrant les dommages causés aux locataires et aux tiers dans le cadre de l’activité d’agence
  • Owner states landlord insurance exists states avoir souscrit une assurance multirisque habitation ou PNO incluant sa responsabilité civile, couvrant les dommages pouvant affecter le logement ; UPSTAYS ne vérifie pas cette couverture et ne peut donc la garantir.

UPSTAYS does not verify or guarantee it.

10. Limitation of Liability

UPSTAYS not liable for accidents, theft or guest property; guests should insure themselves.

No liability for indirect losses. ou immatériels tels que perte de profit, perte de chance, préjudice commercial ou perte de données.

Compensation (except gross negligence or bodily injury) capped at total amount paid. plafonnée au montant total payé par le locataire pour le séjour concerné.

Equipment failures → best efforts to restore or provide alternatives.

11. Personal Data

Data processed for payment, customer follow‑up, direct marketing and retargeting in accordance with GDPR. UPSTAYS ensures security and confidentiality.

12. Disputes & Governing Law

Prior mediation with Médiation Tourisme & Voyage (MTV):BP 80303, 75823 Paris Cedex 17 – info@mtv.travel – +33 1 42 67 96 68. Failing agreement, exclusive jurisdiction: courts of Cannes for business customers. French law applies.

13. Miscellaneous

Effective date: 1 août 2025 — Version 1.0

Invalidity of a clause does not affect others.

UPSTAYS may amend these GTCS for future bookings (14‑day email notice).

Liability, disputeand data clauses survive termination. survivront à l’expiration ou à la résiliation du contrat, pour la durée nécessaire à leur objet.

14. Acceptance

Confirming the booking constitutes unconditional acceptance of these GTCS.

UPSTAYS SAS – Cannes, France